Meet Katie: From Anxious to Confident

Stephen Hawking once said, “Quiet people have the loudest minds.” For Katie Crunkleton, Hawking’s quote speaks volumes of truth. “Quiet people are deep and interesting,” says Crunkleton, who is one of 40 million Americans suffering from anxiety, the most common mental illness.IMG_9051

Crunkleton graduated college with a bachelor’s degree in art, but due to her anxiety considered herself to be ‘unemployable.’ “Overcoming anxiety is not easy,” Crunkleton says. She was referred by her doctor to Goodwill of North Georgia’s Workforce Development Program, which eased her transition into the workplace. “I was excited when she recommended the job training at Goodwill,” she says.

She completed mock interviews, learned about the many aspects of retail stores and how to work with others. “Being able to come somewhere everyday gave me a sense of accomplishment and I felt encouraged,” she says. With the help and support of the Cornelia Workforce Development team and Employment Specialist Velma York, Crunkleton secured her first full-time job 15 miles from home as a cashier at Dollar General. While she was relieved to have a job, Crunkleton hoped for a job closer to home. Two months later, she successfully secured full-time employment at Shoe Show in Toccoa. Crunkleton, who once feared job interviews, phone calls and the judgment of others, now confidently interacts with customers and co-workers on a daily basis.

Having worked at Shoe Show for only a year, Crunkleton is now a key holder for the store, a responsibility held only by the manager and herself. Through volunteering at job fairs with the career center staff and other program participants, Crunkleton stepped out of her comfort zone and gained confidence, as well as a community. “I put myself out there and it gave me the feeling of having a job,” she says.

Though her fear of social situations was once much stronger, Crunkleton’s creative and determined mind has remained constant. She has always enjoyed communicating with people through art and creating merchandise displays at Shoe Show is just one way she is able to express her creativity. “Visual merchandising is something that I want to continue learning about,” she says.

Grateful for a larger support system and a full-time job, Crunkleton looks forward to where her career is headed. With hopes of further using the skills obtained from Goodwill and expanding her creativity, Crunkleton dreams of owning an art gallery consisting of her unique paintings and pottery, as well as teaching art classes to the community of Toccoa.