Adaptable and Dependable

At the age of 12, Tossapop Strickland developed an interest for electronics and soldering. “I began soldering when I was a kid in Thailand with my uncle’s soldering iron. I would take apart toys and piece them back together,” Strickland says. In 2013, he and his family relocated to the United States to be near family and better schools. Strickland’s surroundings changed, but his interest in soldering stayed with him.    24

Adjusting to his new home and a new high school, Strickland learned the importance and value of being adaptable. “At first it was hard. The weather, time and language were difficult to adjust to,” he says. Learning to speak English as a new high school student, Strickland worked even harder to maintain his grades and develop the ability to speak with his peers.

His English continued to sharpen as his friend group grew, but Strickland’s listening and comprehension skills lagged behind. “My speaking was off the charts, but not really my listening or reading,” he says. Upon graduating high school, he looked to transition directly into the workforce. He worked as a delivery driver for a family restaurant, but it did not provide him with a feeling of satisfaction.

With a seasoned interest in electronics, Strickland hoped to find a career that aligned with his passion for solving technical problems and working with his hands. He was referred to Goodwill’s Electronics Assembly and Soldering program by a friend. While in the program, he received technical soldering training and obtained industry-recognized credentials, including IPC 610 Specialist/Inspector and IPC J-STD Board Repair Tech certifications. Even with extensive knowledge in the area, Strickland needed help getting his foot in the door. “Goodwill helped with my English and communication skills for interviews,” he says. “I learned how to sell myself when applying for jobs.”

Overcoming the challenges of interviewing and networking, Strickland got the chance to put his skills to work when he gained fulltime employment as an electronic assembler at Scanfil. “I didn’t know it was possible to have a career in electronics. I never had the chance to try, but Goodwill gave me the confidence,” he says. In nearly half a year on the job he has distinguished himself as a top performer at his work site.

Bringing a great attitude, a natural interest in the work and strong technical ability to every task, Strickland surpasses expectations for every project presented to him at Scanfil. “I work in all of the departments. They put me in departments that are backed up or need to get ahead,” he says. As a valuable asset to the organization, his supervisor Roxana Flores says, “Tossapop masters each department right away and produces quality work. He exceeds the daily goals that some people take weeks to do.”23

Now that he’s hit his stride in his new country, Strickland hopes to continue advancing his career. “I really love what I do and I am thankful Goodwill helped me get here,” he says. Strickland took the opportunity to showcase his skills and not only loves what he does, but excels at it.

Meet Katie: From Anxious to Confident

Stephen Hawking once said, “Quiet people have the loudest minds.” For Katie Crunkleton, Hawking’s quote speaks volumes of truth. “Quiet people are deep and interesting,” says Crunkleton, who is one of 40 million Americans suffering from anxiety, the most common mental illness.IMG_9051

Crunkleton graduated college with a bachelor’s degree in art, but due to her anxiety considered herself to be ‘unemployable.’ “Overcoming anxiety is not easy,” Crunkleton says. She was referred by her doctor to Goodwill of North Georgia’s Workforce Development Program, which eased her transition into the workplace. “I was excited when she recommended the job training at Goodwill,” she says.

She completed mock interviews, learned about the many aspects of retail stores and how to work with others. “Being able to come somewhere everyday gave me a sense of accomplishment and I felt encouraged,” she says. With the help and support of the Cornelia Workforce Development team and Employment Specialist Velma York, Crunkleton secured her first full-time job 15 miles from home as a cashier at Dollar General. While she was relieved to have a job, Crunkleton hoped for a job closer to home. Two months later, she successfully secured full-time employment at Shoe Show in Toccoa. Crunkleton, who once feared job interviews, phone calls and the judgment of others, now confidently interacts with customers and co-workers on a daily basis.

Having worked at Shoe Show for only a year, Crunkleton is now a key holder for the store, a responsibility held only by the manager and herself. Through volunteering at job fairs with the career center staff and other program participants, Crunkleton stepped out of her comfort zone and gained confidence, as well as a community. “I put myself out there and it gave me the feeling of having a job,” she says.

Though her fear of social situations was once much stronger, Crunkleton’s creative and determined mind has remained constant. She has always enjoyed communicating with people through art and creating merchandise displays at Shoe Show is just one way she is able to express her creativity. “Visual merchandising is something that I want to continue learning about,” she says.

Grateful for a larger support system and a full-time job, Crunkleton looks forward to where her career is headed. With hopes of further using the skills obtained from Goodwill and expanding her creativity, Crunkleton dreams of owning an art gallery consisting of her unique paintings and pottery, as well as teaching art classes to the community of Toccoa.

From Breakdown to Breakthrough

In 1973, Rickie Parker was involved in a motorcycle accident that left him with a life-changing physical disability. “My left leg and arm were amputated and I knew it was going to be tough,” Parker says.

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His road to recovery began with regular visits to his local Vocational Rehabilitation Agency (VR). Though he had regular appointments scheduled, Parker struggled to attend them consistently. “I was a disappearing act for a while. I wanted to work again. I love working, but employers saw me as limited,” he says. Faced with doubt and lack of confidence, Parker hit a low point in his life.

“I became homeless and knew I needed to make a change,” Parker says. With the courage to turn his life around, Parker was referred by his VR counselor to Goodwill of North Georgia’s Workforce Development Program, offered at the organization’s Cartersville career center. While enrolled in the program, Parker learned various skills that aided his re-entry into the workforce. He worked in Goodwill’s Cartersville store where his skill level and work ethic were evaluated. Throughout this process, he regained his confidence, rebuilt his stamina and strengthened his communication skills. “I remember thinking, I can really do this,” he says. Parker secured employment as a Garden Center Attendant at Home Depot, where he enjoys greeting people, tending to the plants and simply going to work each day.

From a life-changing accident to a life-changing experience, Parker found hope in himself again. “I couldn’t have done it without Goodwill,” he says. “They believed in me, counseled me and went the extra mile for me.” Less than a year ago, Parker believed he would not be able to work again. With help from Goodwill, he broke through barriers and landed his life on the right track.

After successfully completing the Workforce Development program in 2017, Parker was invited to speak at his graduation ceremony as an inspiration to his fellow graduates. “Being able to speak at the graduation ceremony and look at all of the graduates was an experience I will never forget,” he says. Now a role model for job seekers, a graduate and a homeowner Parker knows the sweetest success comes after the greatest defeat.

Meet Jackie: The Go-To Gal

Jackie Proctor is a natural born leader who has a curiosity for change and an eagerness to grow. That motivation and leadership hasn’t slowed down since the day she walked into the Oakwood Store two years ago looking for a job. Since joining the team as a store associate, Proctor has been the go-to person for customers and her co-workers. “Everyone comes to me with questions and I really enjoy helping people,” she says.

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Her willingness to help others and dedication to working hard sparked her interest in becoming a team lead. “I really love it here, it’s one of the best jobs I’ve ever had. I especially like the people I work with and the customers I get to meet,” she says. Taking on more responsibility, putting her best self forward, providing excellent customer service and helping her co-workers are just a few ways Proctor exemplifies what it means to be a leader.

From store associate to team lead to hopes of one day earning an assistant store manager position, Proctor is determined to continue advancing her career, as well as her individual goals. Through her experiences, Proctor credits the development of her leadership and customer service skills to Goodwill.

Meet Deborah

Deborah Howell’s dedication to working hard began when she landed her first job at only 15 years of age. She was interested in technology, which led to a career in the electronics industry. “I like working in electronics because I like to see a product out in the world and think, ‘I worked on that. I did that,’” she says. However, due to rapid changes in technology, Howell’s position with that company was eliminated and after more than 20 years of employment and she found herself looking for work.

Though her career was changing, her passion for technology remained constant. Howell knew she needed appropriate credentials if she wanted to continue advancing her career. With no college degree, Howell looked to Goodwill to assist in her career development. In 2014 she was one of the participants in the first soldering program ever offered at Goodwill of North Georgia.

While enrolled in the program Howell received hands-on soldering training. She also learned how to build a résumé and how to prepare for an interview. “The training and certification from Goodwill helped me get the job I have today and has allowed me to stand out,” she says.

Deborah Howell is all smiles as she works on assembling an electronic piece at L3 Technologies.

For two years now, Howell has worked as an Electronic Assembler for L3 Technologies. Not only is she an assembler, but she is also an advocate for Goodwill’s mission. “When I started at L3 Technologies, they wanted to know where I got my training,” she says. “I told them Goodwill and since then five additional Goodwill program graduates have started their careers here.”

Howell is a true testament to the Goodwill mission. “Whenever I hear that people are cleaning out their closet, I tell them to go to Goodwill,” she says. “I wouldn’t have a job if it wasn’t for Goodwill.”