Forging a New Future

Australian Actress and Director Rachel Griffiths is quoted saying, “There’s nothing as exciting as a comeback – seeing someone with dreams, watching them fail, and then getting a second chance.” On Tyeisha Marshall’s eighth year of a 20-year sentence at Arrendale State Prison, she was ready for a comeback. But in order to take full advantage of her second chance she knew she would need a job, which would be difficult to land with a criminal background.


Marshall was referred to Goodwill of North Georgia’s Welding program, a work-based learning program hosted in collaboration with North Georgia Technical College and sponsored by Georgia Mountains Regional Commission Workforce Development. The program is designed to equip participants like Marshall with industry-recognized welding skills along with soft skills, such as workplace etiquette.

“Everything about the program was surprising,” she says. “I learned that I like welding, which is something I never thought I would do. I wasn’t the type of girl who worked with power tools or did manual labor.” This changed as Marshall learned the ins and outs of welding, added new skills to her résumé and learned how to interview with an employer. Welding was more than a new skill; it was Marshall’s ticket to a comeback.

Upon graduation of the program Marshall was hired as a welder for Fanello Industries, Inc. Her co-workers helped show her the ropes, and she wields a welding gun with confidence. One thing she loves about her job is the family-like atmosphere – she says someone is always there to help her if she needs it and her colleagues are very friendly and supportive.


Marshall is already planning her next career move, hoping to advance her welding techniques with additional courses at North Georgia Technical College. “I never thought I would do something like this because I’m kind of girly,” she laughs. “But I really like it here. This company rewards hard work and I’ve already earned a raise. I want to see how far I can go.” Crediting a combination of soft skills and technical skills for her new career path, Marshall is eager to take full advantage of her second chance. The embodiment of a comeback, she is embracing a new life and a promising career head-on.

Gigi’s House: providing love without strings or sacrifice

Home to the world’s busiest airport, countless convention, and a burgeoning entertainment industry, Atlanta, unfortunately, provides the perfect-storm of opportunity for sex trafficking.

Called, she says, to do her part, Gigi’s House founder Sabrina Crawford has created a safe haven for formerly trafficked girls in the metro area. Providing a space for these girls to escape their situations and get their life back on track, Gigi’s House plays a key role in combatting the trafficking epidemic.

“I knew there was something inside of me that was just on fire to help these girls, and just mentoring them wasn’t enough,” she added. “Once you know that these girls are out on the street, you have to do something. You can’t just sit back and do nothing.”

A former CASA (court appointed special advocate) guardian, Crawford said she saw the problem firsthand, and noticed that the foster system was not always the best place for a girl just out of trafficking.

“I think seeing what the kids going through in the foster system helped me with this home,” she said. “It’s so much for than just being someone’s mom when you have the level of trauma that these girls had. There is no way they can get where they need to be as a young adult without going through the trauma-informed therapy. They have to work through their past issues.”

This trauma, Crawford said, typically includes sexual abuse from within the family of the girl. 95%, she said, have been abused before being trafficked.

“You can’t just put them in a home and expect that they are going to change,” she said. “They don’t know how. They have to be prepared to be independent.”

Now with a ten-room house, Crawford’s organization offers life-skills and a safe space for trafficked girls ages 13-19. The house in single-sex, and girls are homeschooled while they live there. This is important, Crawford says, as this added attention to their specific needs, away from the distractions of the school, helps with their long-term success.

The one-home model, in comparison to traditional foster care, is beneficial to the girls’ recovery, Crawford said. Here, they are able to work with professionals trained in trauma, and aren’t as susceptible to the shame they might feel in an integrated setting. Arming these girls with the practical and emotional skills and tools they need to succeed in the real world, Gigi’s House provides a crucial transformational zone.

With such a high need, Crawford hopes to expand her services to care for more girls. She would love to open a second home, and an independent living home for girls over the age of 19. Here, they will still have the support system, but not as many rules.

“It’s allowing them to start making decisions on their own, but with support staff there with them,” she said.

Those interested in supporting the organization can visit or attend one of their upcoming events, including a 5k, a golf outing, and a “Come Together” event, featuring keynote speaker Annie Downs, and award-winning recording artist Meredith Andrews. The concert will be held on Friday, March 23 at Community Bible Church. Tickets are $25, and can be purchased at

The Art of Expression

In 2012, Olatoye “Toye” Olawoyin moved to the United States from Nigeria in search of opportunity. His mother dreamed of a better life for her children, but was unable to relocate to America herself. At only 17 years old, Olawoyin departed from his homeland with only a dream in his heart and two sisters by his side.

Residing in Duluth, Georgia was no coincidence for Olawoyin. His uncle, who already lived in Duluth, offered Olawoyin and his sisters a place to call home as they began this new chapter in their lives. Having a home away from home gave them the chance to be able to get a head start on taking advantage of their new opportunity. Olawoyin enrolled in school at Central Gwinnett High School, where he has now graduated from.

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Struggling with English as a second language and a hearing impairment, Olawoyin had a hard time transitioning to life in the United States and finding employment. He was referred to Goodwill’s Workforce Development program by his counselor at the Georgia Vocational Rehabilitation Office to get help finding a job that fit his skills and abilities. While in the program, he received hands-on training, which included on-the-job assessments for attendance, punctuality, quality of work and co-worker relations.

During these assessments, Olawoyin worked inside Goodwill’s Pleasant Hill store, processing and sorting donations. It wasn’t long before those evaluating him and working alongside him realized he was an incredibly hard worker. “Toye was a model participant while in the program. He was always on time and never missed a day of training. He always had a positive attitude and worked well with his supervisors, the other participants and the store associates,” says Job Coach Felicia Moran. In fact, store management was so impressed by his work ethic that Olawoyin secured full-time employment at the store as soon as he completed his program training.

For two years now, Olawoyin has worked hard in the store, determined to make his own way and provide for his family. He sends a portion of his weekly paycheck back to his family in Nigeria and doesn’t allow his hearing impairment to prevent him from succeeding. Though he is quiet and shy in nature, Olawoyin is also resilient and determined to succeed in everything he tries.

As a “floater” in the store, he is ready to step in wherever he is needed. Whether he’s processing donations in production or arranging merchandise neatly on shelves, he’s always smiling and giving a thumbs up. “I really like my job and I want to keep working,” he says. Looking towards the future, Olawoyin hopes to continue saving his money so that he can visit his mother in Africa and further pursue his dreams of becoming an artist.

Meet Justin

Humility is a core value for Justin McKibben. While he won’t tout his own successes very widely, he has overcome tremendous challenges to get where he is today. A major source of adversity McKibben faces is hydrocephalus, a medical condition once known as “water on the brain.” The condition, along with complications occurring in more than 70 surgeries he’s undergone in relation to the condition, cause McKibben a great deal of pain. When he was 19 years old, he decided to drop out of high school and live on disability checks. “I had fallen on rock bottom, skipping around from house to house,” he says. After some prodding from his family McKibben decided to get serious about looking for a job.

McKibben connected with his local Vocational Rehabilitation office, and he stopped by Goodwill’s Cartersville store looking for clothing when he noticed a sign for the career center. He entered the center and immediately felt a connection. “I was at the career center every day for four months,” he says. “I used every resource it offered – computers, job boards, job fairs – everything.”

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Following a work evaluation, work adjustment and what seemed like hundreds of job applications, McKibben got an offer to work at FedEX in Marietta as a package handler. When he accepted the position his connections at Goodwill stepped in again to help him. “I didn’t know my rights as a disabled citizen,” McKibben says. With support and suggestions from the career coaches at Goodwill, McKibben’s employer instituted small accommodations for him, like lowering the time clock and recycle bins.

Now eight months into the job, he has already received more than one pay raise and is working on getting his GED so he can transition into a quality assurance position at the company. He arrives early to work each day and works hard to show his appreciation for his new position. “Without the career center I wouldn’t be where I’m at,” he says. “When I go to work, I work.” Ever humble, McKibben is quick to credit others for their role in his achievements. But there is no denying he is a shining example of success in the face of extreme adversity.

Meet Curtis…A Veteran, Trainer and Helping Hand

While serving for four years in the Air Force as an Aircrew Life Support Specialist, Curtis Sigur was responsible for ensuring that all flight and safety equipment was in perfect working order before departure. “I was in charge of inspecting survival equipment on the planes,” he says. From packing emergency items to inspecting survival kits, the attention to detail provided by Sigur protected and helped many members of the Air Force.

Sigur’s interest in joining the Air Force came when he was 18 years old. “I’ve had relatives serve including my dad who served in the Army and I had a friend who was in the Air Force. The Air Force just seemCurtised interesting to me,” he says. Through his time serving, Sigur received the Kuwait Liberation Medal for participating in Operation Desert Storm. A prestigious honor, the medal recognizes service during the liberation of Kuwait. In addition to the medal, Sigur also received an Outstanding Achievement medal for his hard work and leadership.

Upon returning from duty, Sigur came across the Smyrna Career Center on his way into the store. “I was just walking into the store to look for some vintage items and noticed the sign for the career center and everyone looked friendly inside, so I walked in,” he says. After speaking with the career center facilitators, Sigur was referred to the First Choice Veterans Program.

Sigur’s desire for helping others shined through his time spent at the career center. With a background and passion for information technology, Sigur assisted visitors at the career center with logging in, building their résumés and searching for job postings online. “Being a part of the program really brought out my skillsets and allowed me to help others look for employment,” he says.

Today, Sigur continues to help people. As a Corporate Trainer for Coca-Cola, he helps associates grow and expand their knowledge. Through the process of onboarding employees, training employees on machinery and updating and presenting procedures, Sigur has been a valuable contribution to the Atlanta-based company for nearly a year.

With hopes to inspire other veterans returning for work Sigur says, “Goodwill is a good place for a veteran to go. It’s good to know there’s an organization like Goodwill to help you and respect you for serving your country. It was a very positive experience for me.”

Adaptable and Dependable

At the age of 12, Tossapop Strickland developed an interest for electronics and soldering. “I began soldering when I was a kid in Thailand with my uncle’s soldering iron. I would take apart toys and piece them back together,” Strickland says. In 2013, he and his family relocated to the United States to be near family and better schools. Strickland’s surroundings changed, but his interest in soldering stayed with him.    24

Adjusting to his new home and a new high school, Strickland learned the importance and value of being adaptable. “At first it was hard. The weather, time and language were difficult to adjust to,” he says. Learning to speak English as a new high school student, Strickland worked even harder to maintain his grades and develop the ability to speak with his peers.

His English continued to sharpen as his friend group grew, but Strickland’s listening and comprehension skills lagged behind. “My speaking was off the charts, but not really my listening or reading,” he says. Upon graduating high school, he looked to transition directly into the workforce. He worked as a delivery driver for a family restaurant, but it did not provide him with a feeling of satisfaction.

With a seasoned interest in electronics, Strickland hoped to find a career that aligned with his passion for solving technical problems and working with his hands. He was referred to Goodwill’s Electronics Assembly and Soldering program by a friend. While in the program, he received technical soldering training and obtained industry-recognized credentials, including IPC 610 Specialist/Inspector and IPC J-STD Board Repair Tech certifications. Even with extensive knowledge in the area, Strickland needed help getting his foot in the door. “Goodwill helped with my English and communication skills for interviews,” he says. “I learned how to sell myself when applying for jobs.”

Overcoming the challenges of interviewing and networking, Strickland got the chance to put his skills to work when he gained fulltime employment as an electronic assembler at Scanfil. “I didn’t know it was possible to have a career in electronics. I never had the chance to try, but Goodwill gave me the confidence,” he says. In nearly half a year on the job he has distinguished himself as a top performer at his work site.

Bringing a great attitude, a natural interest in the work and strong technical ability to every task, Strickland surpasses expectations for every project presented to him at Scanfil. “I work in all of the departments. They put me in departments that are backed up or need to get ahead,” he says. As a valuable asset to the organization, his supervisor Roxana Flores says, “Tossapop masters each department right away and produces quality work. He exceeds the daily goals that some people take weeks to do.”23

Now that he’s hit his stride in his new country, Strickland hopes to continue advancing his career. “I really love what I do and I am thankful Goodwill helped me get here,” he says. Strickland took the opportunity to showcase his skills and not only loves what he does, but excels at it.

Meet Katie: From Anxious to Confident

Stephen Hawking once said, “Quiet people have the loudest minds.” For Katie Crunkleton, Hawking’s quote speaks volumes of truth. “Quiet people are deep and interesting,” says Crunkleton, who is one of 40 million Americans suffering from anxiety, the most common mental illness.IMG_9051

Crunkleton graduated college with a bachelor’s degree in art, but due to her anxiety considered herself to be ‘unemployable.’ “Overcoming anxiety is not easy,” Crunkleton says. She was referred by her doctor to Goodwill of North Georgia’s Workforce Development Program, which eased her transition into the workplace. “I was excited when she recommended the job training at Goodwill,” she says.

She completed mock interviews, learned about the many aspects of retail stores and how to work with others. “Being able to come somewhere everyday gave me a sense of accomplishment and I felt encouraged,” she says. With the help and support of the Cornelia Workforce Development team and Employment Specialist Velma York, Crunkleton secured her first full-time job 15 miles from home as a cashier at Dollar General. While she was relieved to have a job, Crunkleton hoped for a job closer to home. Two months later, she successfully secured full-time employment at Shoe Show in Toccoa. Crunkleton, who once feared job interviews, phone calls and the judgment of others, now confidently interacts with customers and co-workers on a daily basis.

Having worked at Shoe Show for only a year, Crunkleton is now a key holder for the store, a responsibility held only by the manager and herself. Through volunteering at job fairs with the career center staff and other program participants, Crunkleton stepped out of her comfort zone and gained confidence, as well as a community. “I put myself out there and it gave me the feeling of having a job,” she says.

Though her fear of social situations was once much stronger, Crunkleton’s creative and determined mind has remained constant. She has always enjoyed communicating with people through art and creating merchandise displays at Shoe Show is just one way she is able to express her creativity. “Visual merchandising is something that I want to continue learning about,” she says.

Grateful for a larger support system and a full-time job, Crunkleton looks forward to where her career is headed. With hopes of further using the skills obtained from Goodwill and expanding her creativity, Crunkleton dreams of owning an art gallery consisting of her unique paintings and pottery, as well as teaching art classes to the community of Toccoa.

From Breakdown to Breakthrough

In 1973, Rickie Parker was involved in a motorcycle accident that left him with a life-changing physical disability. “My left leg and arm were amputated and I knew it was going to be tough,” Parker says.

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His road to recovery began with regular visits to his local Vocational Rehabilitation Agency (VR). Though he had regular appointments scheduled, Parker struggled to attend them consistently. “I was a disappearing act for a while. I wanted to work again. I love working, but employers saw me as limited,” he says. Faced with doubt and lack of confidence, Parker hit a low point in his life.

“I became homeless and knew I needed to make a change,” Parker says. With the courage to turn his life around, Parker was referred by his VR counselor to Goodwill of North Georgia’s Workforce Development Program, offered at the organization’s Cartersville career center. While enrolled in the program, Parker learned various skills that aided his re-entry into the workforce. He worked in Goodwill’s Cartersville store where his skill level and work ethic were evaluated. Throughout this process, he regained his confidence, rebuilt his stamina and strengthened his communication skills. “I remember thinking, I can really do this,” he says. Parker secured employment as a Garden Center Attendant at Home Depot, where he enjoys greeting people, tending to the plants and simply going to work each day.

From a life-changing accident to a life-changing experience, Parker found hope in himself again. “I couldn’t have done it without Goodwill,” he says. “They believed in me, counseled me and went the extra mile for me.” Less than a year ago, Parker believed he would not be able to work again. With help from Goodwill, he broke through barriers and landed his life on the right track.

After successfully completing the Workforce Development program in 2017, Parker was invited to speak at his graduation ceremony as an inspiration to his fellow graduates. “Being able to speak at the graduation ceremony and look at all of the graduates was an experience I will never forget,” he says. Now a role model for job seekers, a graduate and a homeowner Parker knows the sweetest success comes after the greatest defeat.

Meet Jackie: The Go-To Gal

Jackie Proctor is a natural born leader who has a curiosity for change and an eagerness to grow. That motivation and leadership hasn’t slowed down since the day she walked into the Oakwood Store two years ago looking for a job. Since joining the team as a store associate, Proctor has been the go-to person for customers and her co-workers. “Everyone comes to me with questions and I really enjoy helping people,” she says.

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Her willingness to help others and dedication to working hard sparked her interest in becoming a team lead. “I really love it here, it’s one of the best jobs I’ve ever had. I especially like the people I work with and the customers I get to meet,” she says. Taking on more responsibility, putting her best self forward, providing excellent customer service and helping her co-workers are just a few ways Proctor exemplifies what it means to be a leader.

From store associate to team lead to hopes of one day earning an assistant store manager position, Proctor is determined to continue advancing her career, as well as her individual goals. Through her experiences, Proctor credits the development of her leadership and customer service skills to Goodwill.