From Breakdown to Breakthrough

In 1973, Rickie Parker was involved in a motorcycle accident that left him with a life-changing physical disability. “My left leg and arm were amputated and I knew it was going to be tough,” Parker says.

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His road to recovery began with regular visits to his local Vocational Rehabilitation Agency (VR). Though he had regular appointments scheduled, Parker struggled to attend them consistently. “I was a disappearing act for a while. I wanted to work again. I love working, but employers saw me as limited,” he says. Faced with doubt and lack of confidence, Parker hit a low point in his life.

“I became homeless and knew I needed to make a change,” Parker says. With the courage to turn his life around, Parker was referred by his VR counselor to Goodwill of North Georgia’s Workforce Development Program, offered at the organization’s Cartersville career center. While enrolled in the program, Parker learned various skills that aided his re-entry into the workforce. He worked in Goodwill’s Cartersville store where his skill level and work ethic were evaluated. Throughout this process, he regained his confidence, rebuilt his stamina and strengthened his communication skills. “I remember thinking, I can really do this,” he says. Parker secured employment as a Garden Center Attendant at Home Depot, where he enjoys greeting people, tending to the plants and simply going to work each day.

From a life-changing accident to a life-changing experience, Parker found hope in himself again. “I couldn’t have done it without Goodwill,” he says. “They believed in me, counseled me and went the extra mile for me.” Less than a year ago, Parker believed he would not be able to work again. With help from Goodwill, he broke through barriers and landed his life on the right track.

After successfully completing the Workforce Development program in 2017, Parker was invited to speak at his graduation ceremony as an inspiration to his fellow graduates. “Being able to speak at the graduation ceremony and look at all of the graduates was an experience I will never forget,” he says. Now a role model for job seekers, a graduate and a homeowner Parker knows the sweetest success comes after the greatest defeat.

Meet Jackie: The Go-To Gal

Jackie Proctor is a natural born leader who has a curiosity for change and an eagerness to grow. That motivation and leadership hasn’t slowed down since the day she walked into the Oakwood Store two years ago looking for a job. Since joining the team as a store associate, Proctor has been the go-to person for customers and her co-workers. “Everyone comes to me with questions and I really enjoy helping people,” she says.

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Her willingness to help others and dedication to working hard sparked her interest in becoming a team lead. “I really love it here, it’s one of the best jobs I’ve ever had. I especially like the people I work with and the customers I get to meet,” she says. Taking on more responsibility, putting her best self forward, providing excellent customer service and helping her co-workers are just a few ways Proctor exemplifies what it means to be a leader.

From store associate to team lead to hopes of one day earning an assistant store manager position, Proctor is determined to continue advancing her career, as well as her individual goals. Through her experiences, Proctor credits the development of her leadership and customer service skills to Goodwill.

Meet Deborah

Deborah Howell’s dedication to working hard began when she landed her first job at only 15 years of age. She was interested in technology, which led to a career in the electronics industry. “I like working in electronics because I like to see a product out in the world and think, ‘I worked on that. I did that,’” she says. However, due to rapid changes in technology, Howell’s position with that company was eliminated and after more than 20 years of employment and she found herself looking for work.

Though her career was changing, her passion for technology remained constant. Howell knew she needed appropriate credentials if she wanted to continue advancing her career. With no college degree, Howell looked to Goodwill to assist in her career development. In 2014 she was one of the participants in the first soldering program ever offered at Goodwill of North Georgia.

While enrolled in the program Howell received hands-on soldering training. She also learned how to build a résumé and how to prepare for an interview. “The training and certification from Goodwill helped me get the job I have today and has allowed me to stand out,” she says.

Deborah Howell is all smiles as she works on assembling an electronic piece at L3 Technologies.

For two years now, Howell has worked as an Electronic Assembler for L3 Technologies. Not only is she an assembler, but she is also an advocate for Goodwill’s mission. “When I started at L3 Technologies, they wanted to know where I got my training,” she says. “I told them Goodwill and since then five additional Goodwill program graduates have started their careers here.”

Howell is a true testament to the Goodwill mission. “Whenever I hear that people are cleaning out their closet, I tell them to go to Goodwill,” she says. “I wouldn’t have a job if it wasn’t for Goodwill.”